The PariPesa application is very clearly designed and all the functions are in plain sight, but sometimes the user may still need help working in the application. In order not to look for a solution yourself, the PariPesa application provides good technical support, which is divided into online chat, email communication, and social media communication, depending on the communication options.Find out how the support service works when downloading the PariPesa app.
Online Chat in the Paripesa App
The fastest and always relevant way to communicate is the built-in online chat, available directly in the mobile application. It works 24 hours a day, 7 days a week, which allows you to get an answer even at night or on weekends. The conversion process is very simple:
- Open the Paripesa app and log in to your account;
- Click on the message icon, which will open a dialog box;
- Write your question in the chat.
Our specialists will respond to you in a couple of minutes and will try to give you detailed instructions. If the operator is unable to help you through the chat, they will direct you to other support channels.
Support Email in the PariPesa App
For detailed inquiries and questions requiring documentary confirmation, an e-mail is available. support-en@paripesa.com . It is recommended to use this channel for complex technical problems, account verification requests, or issues requiring the attachment of large files.
The average email processing time is up to 24 hours for standard requests and is reduced to 4-6 hours for urgent security or financial transaction issues. All emails are registered in the ticket system, which ensures tracking of the processing status and eliminates the loss of requests.
- Security Department (security@paripesa.com ) deals with account protection, suspicious activity, and access restoration. The department’s specialists investigate incidents and ensure the protection of user data in accordance with international security standards;
- Technical support (support-en@paripesa.com ) solves problems with application functionality, system errors, and device compatibility. The department’s engineers provide advice on optimizing the application and troubleshooting technical issues;
- Department for dealing with blocked accounts (block@paripesa.com ) specializes in solving issues related to restricting access to accounts. Specialists carry out checks and provide explanations for the reasons for the locks, followed by instructions on restoring access;
- Payment support (payments-support@paripesa.com Advises on financial transactions, including deposits, withdrawals, and transaction processing issues. The Department interacts with payment systems to promptly resolve emerging issues.
Social Networks and Messengers of the PariPesa Application
The platform maintains a presence on popular social networks and messengers to provide additional communication channels. The Instagram account is used for newsletters and announcements of app updates. The Telegram channel provides prompt notifications about technical work and changes in the rules of the platform.
The Discord server unites a community of users, providing a platform for discussion and prompt assistance from moderators. Social networks serve as an additional channel for quick consultations and getting up-to-date information about the work of the platform.
Feedback Form in your Personal Account in the PariPeds App
The official Paripesa website contains a feedback form available in the support section. In the form, you need to provide your details and describe the problem. You can also specify the priority of the request and attach the necessary files for a detailed description of the problem.
The system automatically creates a ticket with a unique number that allows you to track the status of request processing. All requests via the form are recorded in a single accounting system, ensuring quality control of service and response time.
The Process of Processing Requests in the PariPesa Application
All incoming requests go through a standardized processing procedure, including initial registration, categorization by problem type, and the appointment of a responsible specialist. The prioritization system ensures that critical issues related to security or financial transactions are handled first.
For each request, a detailed history of correspondence and actions is kept, which allows new specialists to quickly get up to speed if necessary to escalate the issue. Users receive notifications about changes in the status of the request and the results of the review.
Conclusions
The support service of the Paripesa application adheres to strict standards of service quality, including mandatory compliance with the response time frame and problem solving within the framework of the first request. Request analysis is used to identify system problems and make improvements to the application’s functionality.